Customer Relationship Management (CRM) is the strategic application of people, processes and technology to improve and sustain profitable relationships with your customers and partners.

CRM helps transform organisations into customer-centric enterprises that maximise the value of every customer. CRM gives your sales force more time to sell, improves customer response times and quality of customer service, and allows marketing to better understand customer issues and trends.

At Scalable Data Systems, our CRM philosophy leverages best practices that value customer information as a corporate asset. Scalable is committed to helping companies implement strategies and solutions improving the way they sell, communicate, service and analyse customers.

In addition, Scalable has a legacy of successful projects automating sales and customer service functions:

Sales Force Automation benefits sales professionals through structured sales processes, automated call & activity reporting, intelligent product catalogues and configurators, and electronic order management.

Fact Sheets
Enterprise Portal Microsoft Dynamics™ AX_Enterprise Portal.pdf	Make your workflow smoother by allowing employees, customers, vendors, and other business partners to interact directly with your ERP system. Offer access to relevant business information directly, and conduct business transactions through personalised, role-based Web portals.
Enterprise Portal Roles Microsoft Dynamics™ AX_EP Roles.pdf	Make it easy for employees to transact with the system with little or no training. Employees around the globe can work comfortably with the applications and functionality they need to excel at their jobs, while customers and vendors can place orders, view item information, and make requests, all in their native language.
Marketing Automation Microsoft Dynamics™ AX_Marketing Automation.pdf	Make campaign planning, execution, and analysis easier by placing all relevant marketing information at your fingertips. Campaigns can be based on back office and front office information and are easily organized, executed, tracked, and analysed.
Product Builder Microsoft Dynamics™ AX_ProductBuilder.pdf	Streamline the process of ordering, planning, and producing customised products. Enable your employees, as well as your customers, to configure complex products via a Microsoft Windows client, or over the Web.
Questionnaire Microsoft Dynamics™ AX_Questionnaire.doc	Design online surveys, such as customer or employee satisfaction, in a matter of minutes, without any technical experience. Business managers, human resources personnel, and administrative personnel can quickly design and implement basic questionnaires.
Sales and Marketing Microsoft Dynamics™ AX_CRM.doc	Gather all your business information in one place, and keep it structured and readily available. Identify your customers' needs and make optimal sales and marketing decisions. Share information on all aspects of your business relationships, making every employee a customer expert.
Sales Force Automation Microsoft Dynamics™ AX_Sales Force Automation.pdf	Provide your sales and marketing personnel with the tools they need to track any type of activity targeted at customers, prospects, suppliers, or other business contacts. Not only can you log information for general sales support and for automated marketing purposes, but you can also give all your employees access to updated information in Microsoft Dynamics™ AX.
Sales Management Microsoft Dynamics™ AX_SalesManagement.pdf	Help sales and marketing managers work more efficiently with their teams. Use it to manage and monitor individuals, teams, and the entire organisation, and to display sales data graphically.
Telemarketing Microsoft Dynamics™ AX_Telemarketing.pdf	Execute and manage telephone sales and marketing functions from one place. Use Telemarketing for a variety of activities, including sales-lead generation, customer surveys, direct marketing campaigns, and customer support.
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Demos
Business Relations Microsoft Dynamics™ AX Business Relations Approx. 1 Min	Find out how Microsoft Dynamics™ AX can help you get more out of your customer relationships.
Customer Relations Microsoft Dynamics™ AX Customer Relations Approx. 1 Min	See how comprehensive customer information in Microsoft Dynamics™ AX helps you anticipate customer needs.
Marketing Automation Microsoft Dynamics™ AX Marketing Automation Approx. 1 Min	See why Microsoft Dynamics™ AX makes it easier to design, market, and administer marketing campaigns.
Sales Management Microsoft Dynamics™ AX Marketing Automation Approx. 1 Min	See how easy it is to set up sales teams and get a quick overview of their performance.
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