Scalable improves customer service operations through the integration of customer service data with other customer-facing organisations.

Scalable' many years of experience of customer service automation is driven by the principal of "one voice" to the customer - all communications to customers are consistent, timely and appropriate, regardless of what functional area is working with the customer. In this way, the level and quality of customer service is managed across the enterprise, not at a departmental level. Sales, marketing, management and customer support have equal understanding of customer issues, trends and problems.

Scalable' customer service process and technical expertise help companies:

• Improve quality of customer service

• Reduce costs though customer self-service

• Offer low cost alternatives such as web-chat, forums, and desktop sharing

• Improve customer response times

• Eliminate duplication of work

• Increase first-call close ratio

• Increase customer loyalty

Scalable Data Systems helps customer service organisations reap the rewards of CRM and customer service automation by building customer loyalty that keeps customers happy and improves customer retention.

Fact Sheets
Enterprise Portal Microsoft Dynamics™ AX_Enterprise Portal.pdf	Make your workflow smoother by allowing employees, customers, vendors, and other business partners to interact directly with your ERP system. Offer access to relevant business information directly, and conduct business transactions through personalised, role-based Web portals.
Enterprise Portal Roles Microsoft Dynamics™ AX_EP Roles.pdf	Make it easy for employees to transact with the system with little or no training. Employees around the globe can work comfortably with the applications and functionality they need to excel at their jobs, while customers and vendors can place orders, view item information, and make requests, all in their native language.
Marketing Automation Microsoft Dynamics™ AX_Marketing Automation.pdf	Make campaign planning, execution, and analysis easier by placing all relevant marketing information at your fingertips. Campaigns can be based on back office and front office information and are easily organized, executed, tracked, and analysed.
Product Builder Microsoft Dynamics™ AX_ProductBuilder.pdf	Streamline the process of ordering, planning, and producing customised products. Enable your employees, as well as your customers, to configure complex products via a Microsoft Windows client, or over the Web.
Questionnaire Microsoft Dynamics™ AX_Questionnaire.pdf	Design online surveys, such as customer or employee satisfaction, in a matter of minutes, without any technical experience. Business managers, human resources personnel, and administrative personnel can quickly design and implement basic questionnaires.
Sales and Marketing Microsoft Dynamics™ AX_CRM.pdf	Gather all your business information in one place, and keep it structured and readily available. Identify your customers' needs and make optimal sales and marketing decisions. Share information on all aspects of your business relationships, making every employee a customer expert.
Sales Force Automation Microsoft Dynamics™ AX_Sales Force Automation.pdf	Provide your sales and marketing personnel with the tools they need to track any type of activity targeted at customers, prospects, suppliers, or other business contacts. Not only can you log information for general sales support and for automated marketing purposes, but you can also give all your employees access to updated information in Microsoft Dynamics™ AX.
Sales Management Microsoft Dynamics™ AX_SalesManagement.pdf	Help sales and marketing managers work more efficiently with their teams. Use it to manage and monitor individuals, teams, and the entire organisation, and to display sales data graphically.
Telemarketing Microsoft Dynamics™ AX_Telemarketing.pdf	Execute and manage telephone sales and marketing functions from one place. Use Telemarketing for a variety of activities, including sales-lead generation, customer surveys, direct marketing campaigns, and customer support.
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Demos
Business Relations Microsoft Dynamics™ AX Business Relations Approx. 1 Min	Find out how Microsoft Dynamics™ AX can help you get more out of your customer relationships.
Customer Relations Microsoft Dynamics™ AX Customer Relations Approx. 1 Min	See how comprehensive customer information in Microsoft Dynamics™ AX helps you anticipate customer needs.
Marketing Automation Microsoft Dynamics™ AX Marketing Automation Approx. 1 Min	See why Microsoft Dynamics™ AX makes it easier to design, market, and administer marketing campaigns.
Sales Management Microsoft Dynamics™ AX Marketing Automation Approx. 1 Min	See how easy it is to set up sales teams and get a quick overview of their performance.
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