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  >> Sales Force Automation
  >> Customer Service Automation
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  Sales Force Automation
 

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Do you have precise and accurate contact information for all of your customers?   Microsoft Microsoft Dynamics™ AX helps you manage customer relationships more effectively. Users can increase sales force productivity and effectiveness, easily identify and seize sales opportunities, and gain a company-wide overview of all customer and prospect related activities.
     
::: When talking to a customer of the phone, are you able to identify at a glance what type of customer they are and which activities your colleagues have made towards this customer?  
 
 

Sales are the lifeblood of business.

In today's competitive environment, the company that closes the deal wins. With limited time, money and resources, sales organisations need to maximize selling time and focus on deals with the greatest return and highest probability of closing. It is not acceptable to lose deals because they "fell through the crack". Customer relationship management (CRM) helps focus sales organisations and prioritise activities to close deals. CRM automates mundane non-selling processes freeing valuable time to sell. Sales automation structures selling activities so that even new sales people can sell effectively and close more deals.

At Scalable Data Systems, we help companies understand how sales automation improves sales processes, drives down sales cycles times and enables sales people to spend more time with customers. Our professional team understand how to leverage process improvements and technology to improve sales efficiency and maintain customer loyalty.

Scalable has many years of experience helping sales organisations:

  • Access customer data in the office and on the road

  • Improve quoting, ordering and invoicing procedures

  • Access strategic and competitive intelligence

  • Eliminate duplication of work through shared resources

  • Improve close ratios

  • Reduce selling costs

  • Improve pipeline analysis and forecasting

  • Reduce the cost associated with salesperson turnover

Leveraging our experience, Scalable propels your sales organisation to excellence. Our team of experienced consultants and technicians know the business of selling and will optimise your sales operations to close deals.

 

Fact Sheets
Enterprise Portal
Make your workflow smoother by allowing employees, customers, vendors, and other business partners to interact directly with your ERP system. Offer access to relevant business information directly, and conduct business transactions through personalised, role-based Web portals.
Enterprise Portal Roles
Make it easy for employees to transact with the system with little or no training. Employees around the globe can work comfortably with the applications and functionality they need to excel at their jobs, while customers and vendors can place orders, view item information, and make requests, all in their native language.
Marketing Automation
Make campaign planning, execution, and analysis easier by placing all relevant marketing information at your fingertips. Campaigns can be based on back office and front office information and are easily organized, executed, tracked, and analysed.
Product Builder
Streamline the process of ordering, planning, and producing customised products. Enable your employees, as well as your customers, to configure complex products via a Microsoft Windows client, or over the Web.
Questionnaire
Design online surveys, such as customer or employee satisfaction, in a matter of minutes, without any technical experience. Business managers, human resources personnel, and administrative personnel can quickly design and implement basic questionnaires.
Sales and Marketing
Gather all your business information in one place, and keep it structured and readily available. Identify your customers' needs and make optimal sales and marketing decisions. Share information on all aspects of your business relationships, making every employee a customer expert.
Sales Force Automation
Provide your sales and marketing personnel with the tools they need to track any type of activity targeted at customers, prospects, suppliers, or other business contacts. Not only can you log information for general sales support and for automated marketing purposes, but you can also give all your employees access to updated information in Microsoft Dynamics™ AX.
Sales Management
Help sales and marketing managers work more efficiently with their teams. Use it to manage and monitor individuals, teams, and the entire organisation, and to display sales data graphically.
Telemarketing
Execute and manage telephone sales and marketing functions from one place. Use Telemarketing for a variety of activities, including sales-lead generation, customer surveys, direct marketing campaigns, and customer support.
 
See more Microsoft Dynamics™ AX fact sheets.
Demos
Business Relations
Find out how Microsoft Dynamics™ AX can help you get more out of your customer relationships.
Customer Relations
See how comprehensive customer information in Microsoft Dynamics™ AX helps you anticipate customer needs.
Marketing Automation
See why Microsoft Dynamics™ AX makes it easier to design, market, and administer marketing campaigns.
Sales Management
See how easy it is to set up sales teams and get a quick overview of their performance.
 
See more Microsoft Dynamics™ AX demos.
 
 
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